Thank you for your interest in R.J. Reynolds Tobacco Company.

Contact Us

If you are a student or have unsolicited product information we will be unable to respond to your request due to company regulations.

See our Terms & Conditions for more information.

Tobacco Consumers

If you are an adult who has a question about one of RJRT’s products, please call the toll-free number printed on the product package (1-800-341-5211). Because R.J. Reynolds’ direct-to-consumer brand communications are intended for age 21+ tobacco consumers only, it is our firm policy not to respond to questions from minors.

Job Applicants

Please refer to the Careers section of our website for information on working at R.J. Reynolds and Reynolds American Inc. To check the status of a current application, please log in with the details used to establish your account.

Media Relations Information

Please refer to the News section of our website.


If you are a retailer with questions, please call 1-800-974-2227.


If you are interested in selling your goods or services to R.J. Reynolds Tobacco company, please contact R.J. Reynolds Procurement at Please note that any other requests cannot and will not be addressed via this email address.

Employment Verification

Please call (336) 741-5000 and press the option for employment verification.

Human Resources or Pay & Benefits Questions

If you are an employee with questions about your pay or benefits, contact the HR Service Team at 336-741-0400 or toll free at 844-741-0400. The HR Service Team is open Mon.—Fri. 7:30 a.m.—5:00 p.m. Eastern Time.

If you are a retiree with questions about your benefits, contact the Aon Benefits Center at 866-342-6986 Mon.—Fri. 8 a.m.—6:00 p.m. Eastern Time.

Student Requests

R.J. Reynolds does not reply to any requests from students, except for those seeking information on youth non-smoking programs. If you are interested in R.J. Reynolds’ youth non-smoking programs, please visit our separate “Right Decisions, Right Now” website:

Requests for Permission

It has been our long-standing policy and practice to: provide no permission or promotional materials for; make no payments for; or do anything else to facilitate the placement/appearance of cigarettes or cigarette advertising in films, on television, in books, or other media. This is also in accordance with the Master Settlement Agreement, which specifically prohibits participating tobacco companies from paying for product placement in such media.

Unsolicited Ideas

Although R.J. Reynolds appreciates people’s interest in its business, it is our policy to decline consideration of unsolicited ideas and suggestions offered or submitted by the general public. R.J. Reynolds relies on its research and marketing staffs for the generation and implementation of new concepts. This is necessary in order to avoid misunderstandings over the origin of particular ideas. R.J. Reynolds is constantly generating new ideas, many of which cannot be used until years after they were first conceived. Accordingly, R.J. Reynolds does not accept unsolicited ideas for consideration, and asks you not to submit ideas for products, advertising, etc.